Privacy Policy

Information We Collect

We collect information that is necessary to provide our gaming services, manage accounts and meet regulatory requirements. This includes personal details provided during registration and account verification, such as your full name, date of birth, residential address, telephone number and email address. When making deposits or withdrawals we also collect payment information including card details or details relating to other payment methods.

Additional documentation may be requested to confirm your identity, age and address. This helps us maintain a safe and compliant environment. We also gather technical data automatically when you visit or use the site. This includes your IP address, browser type, device information, pages visited and the times and dates of your activity.

How We Use Your Information

Your personal data is used to create and administer your account, process transactions, provide customer support and deliver the games and services you request. We also use it to verify your identity, prevent fraud, meet legal and regulatory obligations, and ensure responsible gambling procedures are followed.

Where you have given consent, we may use your contact details to inform you about new games, promotions and offers that may interest you. You can change these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating the platform. These include payment processors, identity verification agencies, customer support partners, and analytics providers. All such parties are contractually required to maintain confidentiality and security.

We may also disclose information where required by law, regulation or regulatory authority, particularly where we are obliged to do so under UK gambling regulations. This can include sharing data with the UK Gambling Commission or other authorised bodies when necessary for licensing compliance or crime prevention.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the site functions correctly, remember your preferences, analyse traffic and improve your experience. Essential cookies are necessary for account login, game functionality and security features. Additional cookies help us understand how players use the site so we can make improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance and functionality of the website.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised personnel who are bound by confidentiality obligations.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security practices to maintain the highest practical level of protection.

Your Rights

You have certain rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your data in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where it has been given.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by law. In some cases we may need to request specific information to confirm your identity before proceeding.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual agreements and security measures.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Data related to financial transactions and identity verification is typically kept for several years as required by gambling and anti-money laundering regulations.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be notified to you by email or through a prominent notice on the website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team via live chat or by emailing the address provided in the footer of our website. We aim to respond to all enquiries as quickly as possible.